It is widely accepted that Indonesia has made significant progress in health outcomes over the last decades. According to the World Bank, infant mortality dropped from 118 deaths per thousand births in 1970 to 35 in 2003, and life expectancy increased from 48 years to 66 years over the same period. However, challenges remain. One of those challenges is concerns about the quality of health care driven by increasing demand from consumers to be better treated.
Wan Nisha Dewi, a PhD scholar at University of South Australia and a researcher at University of Riau, Indonesia is conducting research on shifting nursing care practices into person-centred care (PCC) in Indonesian hospitals. This research is expected to provide recommendations on how to improve the health services by providing more respectul and responsive treatment to patients.
Person-centred care (PCC) is defined as the extent to which health care providers select and deliver interventions or treatment that is respectful of and responsive to the needs, and values of the individual and puts the person at the centre of care.
PCC has become the focus of many organisations for health care delivery and quality improvement efforts around the world.
The advantages of using PCC in clinical practice include flexibility and adaptability, increased patient satisfaction with care, organisational effectiveness and efficiency and enhanced quality of care.
How PCC is implemented differs between countries in response to local cultures, resources and consumer expectations of health care systems. It is important for health care providers and hospitals organisation to consider PCC as a model to deliver health care services because its model has found significantly improve healthcare outcomes. The use of PCC, however, has been predominantly in health systems of some developed countries. The use of PCC in developing countries has received relatively little attention.
Dewi’s study highlights room for improvements in the introduction and implementation of person-centred care (PCC) in Indonesian hospitals and there is a need to further research the impacts of PCC on nursing practice and patients in Indonesia.